Hello mister Carlos, Thank you very much for sharing your wonderful experience with us. We are delighted to hear that you enjoyed an excellent family vacation and appreciated our eco-friendly location. It is gratifying to know that our entertainment options and the attention provided by our team contributed to your memorable stay. Your feedback is invaluable to us, and we look forward to welcoming you back for another exceptional experience in the future.Rosa Vásquez Customer Service Manager.
Dear George,Thank you very much for your wonderful feedback. We are delighted to hear that you found the air conditioning to be superb and that our staff provided you with excellent service. It is also great to know that you enjoyed your time at the bar. Your satisfaction is our top priority, and your comments motivate us to continue delivering exceptional experiences. We hope to welcome you back in the future for another enjoyable stay.Rosa Vásquez Customer Service Manager.
Dear Gerald , Thank you very much for taking the time to share your wonderful experience. We are delighted to hear that you found your room to be great and that our staff provided you with the helpful service we strive for. It is also gratifying to know that you appreciated the all-inclusive package and enjoyed walking on the beach. Your feedback is invaluable to us, and we look forward to welcoming you back for another memorable stay in the future.Rosa Maria VasquezCustomer Service Manager.
Dear Jeinis , Thank you for taking the time to share your feedback. We appreciate your comments regarding the food and the service provided by our staff. It is our priority to ensure a pleasant experience for all our guests, and your insights are invaluable in helping us identify areas for improvement. We are committed to enhancing our offerings and creating a more enjoyable atmosphere. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Rosa Maria Vasquez Customer Service Manager.
Dear Ana, Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconveniences you experienced during your visit. Your comments are invaluable to us, and we are committed to addressing the concerns raised to enhance our services. We understand the importance of providing a comfortable and enjoyable experience for our guests, and we regret that we fell short in this instance. Please be assured that we will take your feedback into serious consideration as we strive to improve. We hope you will give us another opportunity to serve you better in the future.
Dear Clorisa , Thank you for taking the time to share your experience with us. We appreciate your feedback regarding the cleanliness and lighting in the rooms, as well as the issues you encountered during your stay. Please be assured that we are committed to addressing these concerns to enhance the comfort of our guests. We are pleased to hear that you enjoyed the double shower heads, the buffet food, and the entertainment provided by our staff. Your comments regarding the Oregano restaurant will also be taken into consideration for future improvements. We hope to have the opportunity to welcome you back and provide you with an even better experience.
Hello sir Daniel , Thank you very much for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed the rooms, the beach chairs, and the Christmas dinner, as well as the foam pool party and the trip to the seven waterfalls. It is also great to know that you appreciated our coffee shop and the Mexican restaurant. Your feedback regarding the mini putting is valuable, and we will certainly consider it for future improvements. We hope to welcome you back soon for another memorable stay.Rosa Maria VasquezCustomer Service Manager.
Gentile Ospite, La ringraziamo per aver condiviso la sua esperienza. Siamo lieti di sapere che ha trovato la stanza pulita e in ordine, e che il nostro personale è stato cordiale e disponibile. La qualità del cibo è un aspetto a cui teniamo molto, e ci fa piacere che l'abbia apprezzata. Ci impegniamo costantemente per offrire un servizio di alta qualità e speriamo di avere l'opportunità di sorprenderla ulteriormente durante un suo prossimo soggiorno. La ringraziamo ancora per i suoi commenti e le auguriamo una buona giornata.Rosa Maria VasquezGerente de Servicio al Cliente.
Dear Dianne, thank you for taking the time to share your experience. We are pleased to hear that you had fun during your stay and that our staff was able to assist you with a room upgrade. Your feedback is invaluable to us, and we will continue to strive for excellence in our services. We hope to have the opportunity to welcome you back in the future, ensuring an even more enjoyable experience. Thank you once again for your comments.
Hola Sra.Estefani Massiel ,Muchas gracias por elegir nuestro hotel Emotions by Hodelpa Playa Dorada durante sus vacaciones en la costa norte de nuestra hermosa isla. Agradecemos que nos haya escrito, ya que sus comentarios nos permiten conocer su experiencia y nos ayudan a ser mejores cada día.Lamentamos mucho que el servicio no haya sido de su total satisfacción y no se hayan tomado medidas concretas. Inmediatamente después de recibir su comunicación, nos reunimos con nuestro equipo para analizar todo lo que nos comentó, ya que nos tomamos muy en serio las opiniones de nuestros huéspedes.Confiamos en que nos dará la oportunidad de volver a hospedarse con nosotros para lograr su total satisfacción.Una vez más, gracias por su comentario.Atentamente,Rosa Vásquez, Gerente de Servicio al Cliente.
